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Our website gives you with clear and transparent information about your cover and benefits. However, if you have any questions, or if there’s something you’d like us to explain further please feel free to call our friendly, UK-based Customer Service Team, who will be ready and waiting to take your call during office hours. Alternatively, please use the Live Chat function on the bottom right of your screen, or email us and we’ll get back to you with more information.
Do you need to change or amend your policy?
If you need to update your personal information, just give us a call or email us with the changes you need to make and we’ll update your policy. We never charge for any amendments you need to make, so feel free to contact us… a phone call, or email, is all it takes.
Do you want to cancel your policy?
If you want to cancel at any stage during the first 30 days after buying your policy, just contact us and we’ll arrange a full refund of your premium.
If you decide to cancel after the first 30 days, you’ll receive a refund of a pro-rata amount for the period of cover you have enjoyed, plus an admin fee, unless we’ve paid, authorised or incurred costs regarding any claim you’ve made.
Do you need to claim on your policy?
When you took out your policy, you wanted to be sure you had cover in the unfortunate event you ever need to claim. We understand how important this is to you. For a claims experience that is simple, fast and as stress-free as possible, please follow the link below.
For more information on claims, please see our Claims FAQs.
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